Trust & Transparency

Privacy Policy

Textergram LLC (“Textergram,” “we,” “us,” or “our”) respects privacy. This Privacy Policy explains the categories of information that may be involved when you visit our website, use our mobile applications, purchase messaging credits or services, or contact us.

Please read this policy together with the permissions and notices shown in the app and at checkout. The exact information processed can depend on the features you choose to use and the device, carrier, app store, and payment method involved.

1. Information you provide

Depending on how you use Textergram, you may provide information such as your name, account or profile details, email address, support correspondence, transaction or purchase details, and information you choose to include in messages, forms, or other submissions. Please do not submit sensitive personal information unless a feature specifically requires it and you understand why.

2. Contacts and device permissions

The Textergram app may request permission to access contacts so you can select recipients for messages. Textergram’s stated design is to use that permission for recipient selection and not to upload, store, or save your device’s contact list. You can manage or revoke contacts permission in your device settings; some recipient-selection features may then be unavailable.

Before publishing this statement, Textergram should confirm it against the current Android and iOS app behavior, diagnostics, and all service-provider integrations.

3. Messaging and mobile carriers

Textergram describes its messaging service as using the sender’s existing mobile-carrier connection rather than a separate SMS gateway such as Twilio. Messages may be processed or transmitted by your mobile device, operating system, mobile carrier, recipient’s carrier, and other providers involved in delivery. Those parties may handle message and delivery data under their own terms and privacy practices. Standard carrier messaging and data charges may apply.

Textergram cannot control carrier networks, recipient devices, filtering, delays, or delivery outcomes. Do not use the service to send messages to people who have not agreed to receive them.

4. Information and permissions not sought for ordinary messaging

Textergram has stated that it does not collect users’ photos, videos, files, precise location, or microphone recordings as part of its ordinary messaging functionality. This statement should be checked against all app features, operating-system permissions, analytics tools, crash reports, and third-party software before publication.

5. How information may be used

Information may be used, as relevant, to provide and operate requested services; administer accounts and purchases; respond to support requests; maintain service reliability and security; prevent fraud, abuse, or unlawful activity; communicate service-related notices; and comply with legal obligations. We should not use information for a purpose that is materially different from the purpose explained when it was collected without providing any notice or choice required by law.

6. Service providers and disclosures

Some functions may involve app stores, payment processors, hosting providers, customer-support tools, analytics or security vendors, mobile operating systems, and telecommunications carriers. Such parties may receive information needed to perform their services. Textergram should maintain an up-to-date vendor list and confirm each provider’s role, data access, retention, and contractual protections. We may also disclose information when required by law or reasonably necessary to protect rights, safety, and the service.

7. Data retention and security

We retain information for only as long as reasonably needed for the purposes described in this policy, including service operation, accounting, dispute resolution, and legal compliance. Retention periods vary by data type and applicable requirements. We use appropriate safeguards for the information we handle, but no website, app, device, or transmission method can be guaranteed to be completely secure.

8. Your choices and privacy requests

You can manage app permissions through your device settings and may contact us to ask about, access, correct, or request deletion of personal information that Textergram controls, subject to identity verification, applicable law, and legitimate retention requirements. Some information may remain with your carrier, app store, payment provider, or other independent service provider and must be requested from that provider.

9. Children’s privacy

Textergram’s services are not designed to knowingly collect personal information from children in circumstances where parental consent is legally required. If you believe a child has provided personal information improperly, contact us so we can review the request.

10. External websites and changes

Our website or services may link to third-party websites or services. Their privacy practices are governed by their own policies. We may update this Privacy Policy as our services or legal obligations change. The revised version will be posted here with an updated effective date. Your continued use after an update is subject to applicable notice and consent requirements.

11. Contact about privacy

For privacy questions or requests, email info@textergram.com with “Privacy Request” in the subject line. Do not include passwords, payment-card numbers, or other sensitive information in your email.

Terms of Service

These Terms of Service (“Terms”) govern access to and use of Textergram websites, applications, messaging features, credits, and related services (collectively, the “Services”). By accessing or using the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Eligibility and accounts

You must have legal capacity to enter into a binding agreement and provide accurate, current information when creating or maintaining an account. You are responsible for safeguarding your login credentials and for activity conducted through your account. Notify Textergram promptly if you suspect unauthorized access.

2. Acceptable messaging and recipient consent

You are responsible for the content, accuracy, legality, and recipients of messages you initiate. You must have all permissions and consents required by applicable law before sending messages, identify yourself appropriately, honor opt-out requests, and comply with carrier rules and anti-spam requirements. You may not send unlawful, deceptive, threatening, harassing, fraudulent, or unsolicited messages; impersonate another person; distribute malware; or interfere with the Services.

You must promptly stop messaging anyone who withdraws consent or asks not to receive further messages. You are responsible for maintaining evidence of consent where required.

3. Carrier delivery and service availability

Textergram’s messaging functionality may rely on your device, mobile operating system, mobile carrier, recipient carrier, and network conditions. Delivery, timing, formatting, and availability are not guaranteed. Carrier fees, data charges, device restrictions, and third-party terms may apply. Textergram may modify, suspend, or discontinue features when reasonably necessary for maintenance, security, legal compliance, or operational reasons.

4. Credits, purchases, and subscriptions

Prices, credit quantities, subscription terms, renewal details, payment methods, taxes, and any applicable refund or cancellation rules are those clearly displayed at the point of purchase or in the applicable offer terms. Review those details before paying. Credits are service entitlements, not cash or a bank balance, and may not be transferred or redeemed for cash unless required by law or expressly stated by Textergram. Do not rely on a promotional graphic as a substitute for the checkout terms.

For subscription purchases made through an app store, billing, cancellation, and refund processes may be controlled by that app store. Contact the relevant provider where its rules apply.

5. Influencer and partner programs

Any influencer, referral, commission, equity-partner, matching, milestone, or other compensation program is governed by its separate written program rules and eligibility requirements. Promotional descriptions do not guarantee acceptance, earnings, sales, or future compensation. Participation may require approval and ongoing compliance. If program terms conflict with these general Terms, the program-specific written terms control for that program to the extent stated in them.

6. Your content and intellectual property

You retain rights you hold in content you submit. You grant Textergram only the limited permissions reasonably needed to operate, support, and provide the feature through which you submit that content, subject to applicable law and any additional terms presented for that feature. Textergram’s software, branding, logos, designs, and website content are owned by Textergram or its licensors and may not be copied, modified, or used without permission, except as permitted by law.

7. Suspension and termination

Textergram may restrict, suspend, or terminate access when it reasonably believes there has been a violation of these Terms, a security or legal risk, abuse of the Services, or a threat to other users or the company. Where appropriate and legally permitted, Textergram will provide notice and an opportunity to address the issue. You may stop using the Services at any time. Account closure does not remove records that must be retained by law or for legitimate business purposes.

8. Disclaimers

To the extent permitted by law, the Services are provided “as available” and without warranties not expressly required by law. Textergram does not warrant uninterrupted service, error-free operation, message delivery, compatibility with every device or carrier, or any particular business, audience-growth, or earnings result.

9. Limitation of liability

To the extent permitted by applicable law, Textergram will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or business opportunity arising from use of the Services. Nothing in these Terms excludes liability that cannot lawfully be excluded. Any additional liability cap must be reviewed and completed by Textergram’s legal counsel before publication.

10. Indemnification

To the extent permitted by law, you agree to be responsible for claims and losses arising from your unlawful use of the Services, your messages or content, or your violation of these Terms or another person’s rights. This section does not apply where prohibited by law.

11. Changes to these Terms

We may revise these Terms as the Services or legal requirements change. We will post updated Terms on this page and update the date. Where required, we will provide additional notice or obtain consent. Continued use after the effective date of revised Terms constitutes acceptance only where legally valid.

12. Governing law and disputes

The governing-law jurisdiction, venue, and dispute-resolution process must be confirmed by Textergram and its legal counsel before publication. Nothing in these Terms limits rights that cannot be waived under applicable law.

13. Contact about these Terms

Questions about these Terms may be sent to info@textergram.com.

Contact Us

Textergram welcomes questions about our platform, mobile messaging, account support, privacy, terms, and business or influencer programs.